At Yogacurehealth Institute, we value your satisfaction with our services. However, we understand that circumstances may arise that require you to seek a refund. Our refund policy outlines the conditions, timelines, and processes to ensure transparency and fairness.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- The customer has enrolled in a course, workshop, or program and decides to cancel within the specified refund period.
- The service provided does not meet the quality or commitments stated at the time of purchase.
- Technical issues or errors (e.g., payment errors, duplicate charges) that are verifiable.
2. Non-Refundable Items
The following are not eligible for refunds:
- Services or sessions already rendered.
- Partial attendance or incomplete participation in courses or workshops.
- Digital products (e.g., e-books, recorded sessions) once accessed or downloaded.
- Subscriptions or memberships that have been active for more than the refund window period.
3. Refund Timeframe
- For Courses, Workshops, or Programs:
Refund requests must be made within 7 days of the start date of the course or program. Requests made after this period will not be eligible for refunds. - For Subscriptions or Memberships:
Refunds are applicable only within the first 3 days after payment for monthly plans or the first 7 days for annual plans.
4. Conditions for Refund
- Refunds are processed only if the request is submitted via email to safiqul@yogacurehealth.com or through the refund request form available on our website.
- A valid reason must be provided with the refund request, along with any supporting documents or proof if required.
- For courses or programs, attendance records will be reviewed to determine eligibility for a refund.
- Refunds will be processed to the original mode of payment only.
5. Processing Time
Once a refund request is approved:
- Refunds will be processed within 4 business days after request approval.
- An acknowledgment email will be sent upon approval of the refund.
6. Cancellation of Services
- Yogacurehealth Institute reserves the right to cancel any course, program, or session. In such cases, a full refund will be provided to all registered participants.
7. Disputes and Grievances
If you have any disputes or grievances regarding your refund, please contact us at safiqul@yogacurehealth.com. We will address your concerns within 5 business days.
8. Amendments to the Policy
Yogacurehealth Institute reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon being posted on the website.
For any further queries regarding our refund policy, feel free to reach out to us at safiqul@yogacurehealth.com.